FLORENCE, Italy–“Babbo . . ?” “D’amore?” Italian daddy getting his sleepy, curly headed toddler off the plane. Babbo must have called his son Love or Treasure, I don’t know how many times, just getting out of their seats and into the aisle. Made me ashamed of my parenting skills. I wanted to be that dad and have one of our kids be that lucky toddler for even just that moment. We are in a good place.
RANTS & RAVES. FIRST, THE RANT
FLORENCE, Italy–As I said, we are in a good place. Except. I must do a rant on the new airport. OMG. Has anyone else had this problem? Please tell me it was just us on a bad day. Does anyone else think they’ve ruined the airport with their “renovations”? Who created this mess. I want names. I want them now.
Is this tacky of me? Everyone hates a complainer. In fairness, you may know I have bragged on the Florence airport here for years. Always a favorite. A jewel among airports in my book. I take it all back. They were closed or months to Renovate and all they did was Ruin. Shame, shame. Some how, they did not get the “if it ain’t broke don’t fix it” memo. Ok, they had already started the goofy unloading thing where you get off the plane and jam your way onto a waiting bus. Then when it is totally stuffed with people and their bags, the driver puts it in gear and goes maybe half a bus length. And stops. You uncurl yourself from around a pole and get out. Totally Peter Sellers movie material and idiotic but everything else was so charming it was sort of light comic relief. Now it is just another annoyance.
Previously, there was one belt delivering up bags along the back wall of the first room you came to right off the plane/bus. Instant bags. Now there are two or three mini baggage carousels. But no baggage. Not without a wait. There was only one plane on the ground and it was ours. Only maybe 15 people waiting for their bags. And waiting. And waiting. The Italians in the group were throwing blind, running fits. A British expat, the picture of patient patrician ennui, said no bag ever comes in less than half an hour in this new system. Whattheheck. The plane is parked right there at the end of the bus right outside the door to this room. I’ve known Malpensa and believe me this is no Malpensa. Just tiny little Florence. And wait a full half an hour we did. The wait for the bags was almost as long as the flight. Unexcusable. And no excuses were offered to anyone by anyone. The Italians kept yelling at the staff behind the glass partition of Lost Baggage and didn’t even get a shoulder shrug out of them. Baffling.
In an aside here, yes I do know/admit that I have advised heartily against non-carryon bags. For this very reason. I was tricked. They changed the rules on us and only one carry on is now allowed on almost every flight in Europe. I will be blogging on that subject shortly. I have a plan!
SUDDENLY . . . WE FOUND OURSELVES IN A LOWER RING OF CAR RENTAL HELL.
Oh, I’m wound up now. It use to be you came out of the door to baggage, had the customs guys totally avoid eye contact with you and you were in The Car Rental Zone. In the Arrivals building. Because you had Arrived. Well, the customs guys in the dove grey military uniforms and the German Shepards still act like you don’t exist and the car rental places? They do not exist. They are solid gone. Now you are just dumped directly into the Departures Terminal where you run into a wall of people trying to Depart. No clues to location of auto rentals at all. If you ask around someone may point you out the door. Where you are literally now on the outside looking in.
The building vaguely to the left as you go out the door of Departures is low, concrete and foreboding with chain link and barbed wire on most sides and there is one side with four windows cut in it, facing the parking lot. The concept appears to be that it is never, ever going to rain or snow here and you can just cue up OUTSIDE for your car. In any kind of weather, all year round without so much as a piece of plywood tacked up as a shelter. And you can stand there all you want. The people inside are so confused and distracted that they pay you no mind at all. At least that was our experience at autoEuro???? Their window was covered with notices in every language saying Stay Outside. Then. OK, if you HAVE to come in, one person in a group can maybe come in. BUT NO BAGS. Leave them somewhere? And so there you are. And really outside really looking in between the friendly notices. And no obvious door whatsoever. The only door that potentially could get you in the building is sort of white painted so you can’t see in and all it has to invite you in is three signs. All saying the same thing. All in English. Here’s what they say: Only Staff.
Naturally, here and in Wonderland, that could mean Come In because everyone is doing that anyway. With bags. I don’t care what their sign says, you can’t “leave bags unattended” in an airport. So you enter this strange world. Blank white walls, no signage, like a regular row of offices in your accountant’s building except with lines of irritable people cue’d up at the doors of each office. The Germans ahead of me had been given a car with at least one flat tire. They couldn’t even leave the parking lot. They had filled a whole sheet of paper with written explanation of their plight and then the frazzled clerk told them to Go to the car and wait and in half an hour someone would be there to fix the flat.
Perfect opening for RyanAir flights to Umbria. Can’t wait to give their Stanstead to Perugia flight a try next trip.
See you in Italy!
I would love to hear positive stories of this new airport, because Florence is totally cool. And we have raves on downtown Florence coming up from the end of our trip. Let me know if this airport debacle was just me? Go to the “Comments” icon right here and tell me your experiences there in Florence.
OK, the next blog is a total rave! Promise. Just felt I had to warn travelers about this big sea change at our formerly favorite airport.